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Chris top guy
Chris has been a great help on two occasions now and provided an amazing service!
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Stellantis &You UK Trustpilot reviews
We are proud of our customers and we are thrilled with the great comments our customers have left about us on the independent review service Trustpilot. Take a look at what our customers have had to say below...
Showing our 4 & 5 star reviews
Excellent customer service from Sue!
Excellent customer service from Sue!! She has been amazing. I had issues with the warranty provider due to a system issue and Sue went above and beyond to keep me updated at every step of the way. She is honest, professional and didn’t stop until she got the correct outcome. The warranty was provided by a third party, but Sue made sure I was looked after and the issue was resolved. Really appreciate it. Thanks Sue !!!
Great service and advice from Neal
Neal is great to deal with, very knowledgeable and professional
This is the second car we have bought with him in six months
Great service
Heath was very professional and friendly from the call the day before to arrange pick up of my vehicle to picking it up and then dropping it back off. He was helpful courteous and polite.
Russell was knowledgeable on my choice…
Russell was knowledgeable on my choice of car. He discussed all options and kept me informed all along the process. Nothing was too much and he has assured me that my journey with Peugeot will be supported. Thanks Russell.
David Hawkes was really helpful and…
David Hawkes was really helpful and patient. He understood exactly what we wanted and helped us to buy the right car for us. The communication was excellent and the whole process was smooth and simple. We are delighted with our new car.
Great experience with Stellantis and Nova
Nova was amazing and friendly and sorted me out with exactly what I was after. Super efficient and great communication!
I had the best possible experience with…
I had the best possible experience with Stellantis & You in Brentford. Chris was very friendly and professional. From start to finish, I couldn’t have asked for better service. I will highly recommend them.
Used car purchase
Just purchased a used 208 for my wife buying experience could not have gone smoother, Made a change to find a dealer that actually does what it said it would, many thanks its Paul Phillips for all his help
Always a great experience
Always a great experience, am treated courteously and politely by friendly staff . Any work carried out is done to a very high standard and my car is always cleaned after any work done.
Anthony was really great
Anthony was really great. Kept me updated on the process of vechile and reassured me that if anything happens I can always come to him for help
Amazing service by Kasia
My Peugeot 3008 (PureTech 1.20, ~54k miles) recently went into limp mode with high oil pressure and engine fault warning lights on. I booked the car in with my regular and trusted dealership, Stellantis &You Brentford, for investigation, which I was told would cost £180. On the day of handing over the car, I was very fortunate to be assisted by Kasia. I was warmly welcomed, checked the car in, and had the process explained to me fully. She was highly efficient and professional—an amazing experience!
Kasia did a fantastic job coordinating between myself, her colleagues in the workshop, and management. She kept me constantly updated throughout the process. The investigation revealed that the issue was caused by the premature cracking and decomposing of the cambelt, with the debris clogging the strainer. This is a well-documented issue with some PureTech engines, and car manufacturers have implemented a warranty extension that, under certain conditions, covers 100% of the costs and expenses to repair or replace the previous generations of PureTech 1.00 and 1.20 engines.
In my case, the cambelt debris may have reached some critical engine components, leading the dealership to prescribe an engine replacement, which was subsequently accepted by the manufacturers. The engine replacement was eventually carried out by the dealership, and I have absolutely no doubt that this could not have been achieved without Kasia’s assertive advocacy for this outcome.
The one caveat in the process was that I was charged £900+VAT for admin and “full investigation stripping” to compile the information required to enable the manufacturers to authorize the replacement of the engine. I am still a little confused as to why these costs are not covered by the manufacturer’s extended warranty, but I absolutely cannot fault the dealership for seeking to recover them from me. I did pay these costs to the dealership under formal protest, so that I may try to recover them from the manufacturers.
That said, I am completely satisfied with the way Stellantis &You Brentford handled the issue and I continue to be a happy customer of theirs.
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We appreciate feedback from our customers and use your reviews to continue to improve your experience and make sure you always pay the right price. You can review any of our 66 nationwide Stellantis &You UK dealerships and also read the reviews of other customers.
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